Recommendation Date
Recipient Name
On 24 August 2017, the Commission recommended that the Chief Executive of KiwiRail review its change management processes to ensure that changes in policies, procedures and rules are communicated effectively to staff and appropriate procedures are in place to measure compliance with the changes.
Reply Text
We confirm that KiwiRail will implement these recommendations.
The proposed review will address the effectiveness of the current change management process in terms of ensuring required operating knowledge will effectively reach the appropriate individuals, and that assurance processes are established to ensure that any introduced changes are being fully complied with.
Related Investigation(s)